Education
Bachelor of Engineering in Graphic Information Technology, with a focus on Full-Stack Web Development, Arizona State University, 2027
Experience
Starbucks Coffee Company, Shift Supervisor, 2020-Present
- Managed daily operations and provided excellent customer service in a fast-paced environment.
- Trained and supervised a team of 10+ employees, ensuring high standards of performance and teamwork.
- Handled cash transactions and maintained accurate financial records.
- Implemented efficient scheduling and inventory management to optimize store operations.
Staples, Technology Sales Supervisor, 2018-2020
- Led a team of 5+ employees in the technology department, driving sales and providing exceptional customer service.
- Developed and executed sales strategies to meet and exceed targets, resulting in a 20% increase in revenue.
- Conducted product training sessions for staff, enhancing their knowledge and ability to assist customers effectively.
- Managed inventory and ensured the availability of popular technology products, improving customer satisfaction.
Woodcraft Artisans, Assistant Store Manager, 2012-2018
- Assisted in managing daily store operations, including inventory management, customer service, and staff supervision.
- Contributed to a 15% increase in sales through effective merchandising and customer engagement strategies.
- Trained and mentored new employees, fostering a positive work environment and promoting teamwork.
- Handled cash transactions and maintained accurate financial records, ensuring compliance with company policies.
Aertight Systems Inc., Technician, 2008-2010
- Provided technical support and troubleshooting for computer hardware and software issues.
- Assisted in the installation and maintenance of computer systems, ensuring optimal performance and security.
- Collaborated with team members to resolve technical problems and improve overall system efficiency.
- Maintained accurate documentation of technical procedures and solutions for future reference.
Certifications
- CompTIA A+ Certification, 2007
- Coffee Master Certification, 2022
Technical Skills
- HTML5
- CSS3
- JavaScript and OOP
- Responsive Design
- Python
- SQL
- Powershell Scripts
- Active Directory and Configuration Management
- Unix and Linux File Systems
Software Experience
- Visual Studio Code
- GitHub Desktop
- Microsoft Office Suite
- Adobe Creative Cloud
- WireShark
- Thonny
- EclipseIDE
- VMware Workstation
- Oracle VirtualBox
To view my full resume, please follow the link to my LinkedIn profile here.